MULTIMEX News
Current news and information about the life of our company.
Player Number 529, please go to counter No2!
The sentence is from a popular game “Bank” on TV2. The numbers are distributed for the players by the MXTP-22 ticket issuing machine by MULTIMEX.
Improving healthcare services, “health houses” (medical centres) being built, developed patient management
Recently several smaller villages have got their healthcare service developed by centralising all the surgeries that used to be scattered in the neighbouring villages.
Customer satisfaction evaluation = now MULTIMEX solution at the district heating service providers
In 2018 twenty-eight water public utility service providers got our Q-FEEDBACK satisfaction evaluation solution introduced (including the five main regional service providers: DRV Plc., DMRV Plc., ÉMRV Plc., ÉDV Plc., TRV Plc) that meets all the requirements prescribed by MEKH, the central organisation.
New customer calling system in the Consulate General of Hungary in Ungvár (Uzhgorod, Ukraine, Transcarpathia)
Based on our presentations of the last couple of years, the General Consulate decided to replace its obsolete customer calling system for the Q-FUSION integrated CFM system.
Modern patient management process in hospitals
At the beginning of 2019 two big hospitals, Petz Aladár Megyei Oktató Kórház Rendelőintézet in Győr (Petz Aladár County Educational Hospital and Surgery Clinic) and Szent Rókus Kórház (Saint Roch Hospital) in Budapest got our Q-FUSION integrated patient calling and management and information provision systems introduced.
We wish you a Merry Christmas and Very Happy New Year!
On behalf of the colleagues of MULTIMEX Ltd let me wish you a Peaceful and Merry Christmas!
Q-FUSION Integrated CFM system in the ticket offices and customer service offices of MÁV-START Plc.
In December 2018, this modern solution got implemented in 13 venues countrywide at MÁV-START Plc. Owing to the project, besides central operation, a modern customer management and information provision system was introduced.
Thoroughly planned healthcare development project in Terézváros
Terézváros local authorities and the district's healthcare provider service Terézvárosi Egészségügyi Szolgálat (TESZ) decided to establish a comprehensive local healthcare development project.
Early autumn development in the local authorities' customer management
At the end of summer before the seasonal autumn customer invasion in the office, numerous local authorities developed their customer management culture.
Modern customer management in the Students' Customer service offices at ELTE Quaestura
Before the autumn term starts, the Students' Customer service office of ELTE Quaestura has moved to a new place.
National success in the water supplying public utility sector
The FEF legal regulations issued in May obliges the water supplying public utility service companies to introduce customer satisfaction assessment in their customer service offices where customers can make personal contact, and the data thus retrieved should be forwarded in a digital form.
Smart solutions in Smartphone Hungary Ltd.’s shop
Nowadays it is not unusual that a mostly on-line trade company has a personal customer service place for keeping in touch with their clients besides letting them collect the items ordered in person. Smartphone Ltd is not an exception to the rule.
Summer has arrived, outdoor restaurants buzz with life
As summer is coming, outdoor catering places are at their most vibrant. Delivering prepared dishes creates a problem for quite a few restaurants that can be solved with our Q-CALL customer calling solution.
OVSZ's The Karolina street Blood Donor area got renewed
During the reconstruction work, a modern patient management system was planned and installed in the centre of OVSZ (National Blood Transfusion centre).
The HEBIR programme, the new healthcare programme of Hegyvidéki Önkormányzat (Hegyvidéki Local Authorities)
As the first step of the programme, the Q-FUSION patient calling, information and appointment scheduler system was first introduced in the Böszörményi street surgery of Hegyvidék Egészségügyi Központ (Hegyvidék Healthcare centre).
Another county public utility service provider got its customer service culture modernised with a MULTIMEX solution
In March 2018 Fejérvíz Plc got its old customer management replaced with the new, modern Q-FUSION integrated CFM system.
Developing public administration with top MULTIMEX solutions
The public administration institutions in quite a few counties got renewed, in accordance with the government's guidelines, where the Government Offices put more emphasis on improving the level of customer service.
Maximum CFM solution at the central customer service of Intrum
Intrum, part of a market-leader winding up group in Europe, got its CFM system completely renewed. The earlier version of Q-FUSION integrated system used was extended.
New, up-to-date customer service counter in Auchan Store in Budaörs
Auchan store in Budaörs was the first place in Hungary to establish a customer service that meets all requirements.
Modern customer management in the HUAWEI service in Austria
It is an outstanding award for us that in recognition of the positive Hungarian experience, HUAWEI decided on getting the Q-FUSION Integrated CFM system installed in their latest service centre in Vienna.
