Public institutions

Each institution has to find a solution to the problem of optimising customer flow with its existing resources.

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Home / Application areas / Public institutions

 
 

Managing the customer flow of government agencies (local governments, district offices, "Government Windows", policy administration services) is one of the most complex tasks throughout the country because these are places where citizens go to take care of their official business.

 
 
 
 

MULTIMEX offers the following main solutions to public institutions:

  • comfortable waiting and service environment through the Q-FUSION system

  • wide range of online information and statistics for the management through the Q-FUSION system

  • efficient means for providing information to customers and displaying advertisements on LCD monitors and interactive devices using the Q-MONITOR module

  • appointment scheduling and on-line ticket booking for customers in person, by phone or online using the Q-TIMER module

  • survey and processing of customer feedback using the Q-FEEDBACK module

  • hardware- (Braille inscriptions, backlit high-contrast buttons) and software-based (reader programmes, Q-VOICE module) enhanced accessibility solutions for the disabled

  • custom CFM solutions, tailored to client needs

 
 

Our solutions are used at the following government institutions:

Government Windows of Government Offices

  • The Hungarian network of "Government Windows" at more than 300 locations

Other organisations of Government Offices

  • Family Support Office of the Government Office of Bács Kiskun County, Kecskemét

  • Family Support Office of the Government Office of Baranya County, Pécs

  • Land Office of the Government Office of Baranya County, Pécs, Komló

  • Health Insurance Fund of the Government Office of Baranya County, Pécs

  • Family Support Office of the Government Office of Békés County, Békéscsaba

  • Land Office of the Government Office of Békés County, Békéscsaba

  • Family Support Office of the Government Office of Borsod-Abaúj-Zemplén County, Miskolc

  • Land Office of the Government Office of Borsod-Abaúj-Zemplén County, Miskolc

  • Labor & Land Office of the Government Office of Borsod-Abaúj-Zemplén County, Mezőkövesd

  • Labor Office of the Government Office of Borsod-Abaúj-Zemplén County, Gönc, Kazincbarcika, Putnok, Tokaj, Tiszaújváros, Sátoraljaújhely

  • Pension Insurance Directorate of the Government Office of Borsod-Abaúj-Zemplén County, Miskolc

  • Birth Certificate Office of the Government Office of Budapest, Budapest

  • Family Support Office of the Government Office of Budapest, Budapest

  • Health Insurance Fund of the Government Office of Budapest, Budapest

  • Labor Office of the Government Office of Budapest, Budapest

  • Pension Insurance Directorate of the Government Office of Budapest County, Budapest, Cegléd

  • Pension Insurance Directorate of the Government Office of Budapest, Budapest

  • Family Support Office of the Government Office of Csongrád County, Szeged

  • Health Insurance Fund of the Government Office of Fejér County, Székesfehérvár

  • Family Support Office of the Government Office of Győr-Moson-Sopron County, Győr

  • Health Insurance Fund of the Government Office of Győr-Moson-Sopron County, Győr

  • Pension Insurance Directorate of the Government Office of Győr-Moson-Sopron County, Győr

  • Land Office of the Government Office of Hajdú-Bihar County, Debrecen

  • Health Insurance Fund of the Government Office of Hajdú-Bihar County, Debrecen

  • Pension Insurance Directorate of the Government Office of Hajdú-Bihar County, Debrecen

  • Family Support Office of the Government Office of Heves County, Eger

  • Land Office of the Government Office of Heves County, Eger

  • Pension Insurance Directorate of the Government Office of Heves County, Eger

  • Health Insurance Fund of the Government Office of Jász-Nagykun-Szolnok County, Szolnok

  • Labor Office of the Government Office of Jász-Nagykun-Szolnok County, Szolnok

  • Land Office of the Government Office of Jász-Nagykun-Szolnok County, Szolnok, Jászberény, Karcag, Mezőtúr, Tiszafüred, Törökszentmiklós

  • Family Support Office of the Government Office of Komárom-Esztergom County, Tatabánya

  • Integrated Public Administration Centre of the Government Office of Komárom-Esztergom County, Tatabánya

  • Land Office of the Government Office of Komárom-Esztergom County, Tatabánya, Tata, Esztergom, Komárom

  • Pension Insurance Directorate of the Government Office of Komárom-Esztergom County, Tatabánya, Esztergom

  • Family Support Office of the Government Office of Nógrád County, Salgótarján

  • Health Insurance Fund of the Government Office of Nográd County, Salgótarján

  • Pension Insurance Directorate of the Government Office of Nógrád County, Salgótarján

  • Family Support Office of the Government Office of Pest County, Vác

  • Land Office of the Government Office of Pest County, Szentendre, Nagykőrös

  • Family Support Office of the Government Office of Somogy County, Kaposvár

  • Land Office of the Government Office of Somogy County, Kaposvár, Nagyatád, Siófok, Barcs

  • Labor Office of the Government Office of Somogy County, Kaposvár, Siófok, Marcali

  • Health Insurance Fund of the Government Office of Somogy County, Kaposvár

  • Labor Office of the Government Office of Szabolcs-Szatmár-Bereg County, Nyíregyháza, Fehérgyarmat, Kisvárda, Mátészalka, Nyírbátor, Csenger, Tiszavasvári, Baktalórántháza, Nagykálló

  • Land Office of the Government Office of Szabolcs-Szatmár-Bereg County, Nyíregyháza, Vásárosnamény, Kisvárda, Fehérgyarmat, Mátészalka, Nyírbátor

  • Regional Government Office of Szabolcs-Szatmár-Bereg County, Fehérgyarmat, Nyírbátor, Mátészalka

  • Family Support Office of the Government Office of Szabolcs-Szatmár-Bereg County, Nyíregyháza

  • Pension Insurance Directorate of the Government Office of Szabolcs-Szatmár-Bereg County, Nyíregyháza

  • Policy Administration Service for Rehabilitation of the Government Office of Szabolcs-Szatmár-Bereg County, Nyíregyháza

  • Land Office of the Government Office of Tolna County, Szekszárd

  • Health Insurance Fund of the Government Office of Tolna County, Szekszárd

  • Family Support Office of the Government Office of Vas County, Szombathely

  • Land Office of the Government Office of Vas County, Szombathely

  • Family Support Office of the Government Office of Veszprém County, Veszprém

  • Policy Administration Service for Rehabilitation of the Government Office of Veszprém County, Veszprém

  • Policy Administration Service for Rehabilitation of the Government Office of Zala County, Zalaegerszeg

  • Labor Office of the Government Office of Zala County, Zalaegerszeg, Nagykanizsa

  • Land Office of the Government Office of Zala County, Zalaegerszeg, Keszthely

  • Health Insurance Fund of the Government Office of Zala County, Zalaegerszeg

  • Family Support Office of the Government Office of Zala County, Nagykanizsa

  • Pension Insurance Directorate of the Government Office of Zala County, Zalaegerszeg

 
 

Branches of municipal governments

  • Mayor`s Office of Balassagyarmat

  • Customer Service Office of the Mayor`s Office of Budapest District II,

  • Customer Service Office of the Mayor`s Office of Budapest District III,

  • Customer Service Office of the Mayor`s Office of Budapest District V,

  • Office for Social and Health Affairs of the Mayor`s Office of Budapest District VIII,

  • Office for Tax and Labour Affairs of the Mayor`s Office of Budapest District IX,

  • Office for Social Affairs of the Mayor`s Office of Budapest District XI,

  • Town Hall of the Mayor`s Office of Budapest District XII,

  • Office for Social and Health Affairs of the Mayor`s Office of Budapest District XIII,

  • Building Authority Department of the Mayor`s Office of Budapest District XIV,

  • Office for Social Affairs of the Mayor`s Office of Budapest District XIV,

  • Mayor`s Office of Budapest District XV,

  • Office for Social Services of the Mayor`s Office of Budapest District XVIII,

  • Administrative Office of the Mayor`s Office of Budapest District XXII,

  • Town Hall of the Mayor`s Office of Budaörs

  • Mayor`s Office of Dány

  • Tax Office of the Mayor`s Office of Dunakeszi

  • Mayor`s Office of Galgahévíz

  • Mayor`s Office of Gyál

  • Office for Social and Health Affairs of the Mayor`s Office of Győr City with County Authority

  • Tax Office of the Mayor`s Office of Győr City with County Authority

  • Registry Office of the Mayor`s Office of Győr City with County Authority

  • Mayor`s Office of Hajdúnánás

  • Mayor`s Office of Hódmezővásárhely

  • Mayor`s Office of Jászfényszaru

  • Mayor`s Office of Mórahalom

  • Town Hall of the Mayor`s Office of Nagykanizsa City with County Authority

  • Office for Social and Health Affairs of the Mayor`s Office of Nagykanizsa City with County Authority

  • Mayor`s Office of Paks

  • Mayor`s Office of Polgárdi

  • Mayor`s Office of Sátoraljaújhely

  • Administrative Office of the Mayor`s Office of Szigetszentmiklós

  • Office for Social and Health Affairs of the Mayor`s Office of Szolnok City with County Authority

  • Mayor`s Office of Törökbálint

  • Mayor`s Office of Valkó