In parallel with the spread of the pandemic, checking body temperature and facemask usage has become inevitable in healthcare institutions, in tertiary education, at customer service offices, in trade, and anywhere, where filtering the patients with a temperature means protecting the health of clients and staff members.

In accordance with the government’s decision, more than 20 mobile KAB buses travel around in all the counties from villages to towns. Citizens can arrange their Government Customer Service issues in their own residences.

Our latest kiosk offers a perfect solution for monitoring and checking the customer/patient traffic and for reducing the potential risks of getting infected by COVID-19 virus or spreading it.

Our Q-TIMER 3.0 appointment scheduler and online queue ticket requesting application successfully proved another implementation. In September 2020 FKF Plc started the rescheduled annual free disposal city-wide clean-up in the districts of Budapest, which had to be put off owing to the COVID pandemic in a different form, as a collection point-based clean-up.

During our pandemic hit era, everybody is trying to reduce the opportunities of personal contact to the minimum. The same rule applies for surgery clinics, hospitals, where an innovative solution, developed in cooperation with Béker-Soft Informatika Ltd, our strategical partner, can be used for registering the patients who arrive with a scheduled appointment.

Our latest module, the improved version of Q-TIMER is the 3.0 is a responsive solution that enables the users to make an appointment and get a queue number for a particular customer service online from either a mobile, a TABLET or a PC.

Introduced a few years ago and audited by MEKH, our Q-FEEDBACK satisfaction measuring solution will have had a newly developed feature, the online and email module by the beginning of January 2020 to help data collection of the Hungarian water public utility service providers.

In 2018 twenty-eight water public utility service providers got our Q-FEEDBACK satisfaction evaluation solution introduced (including the five main regional service providers: DRV Plc., DMRV Plc., ÉMRV Plc., ÉDV Plc., TRV Plc) that meets all the requirements prescribed by MEKH, the central organisation.

The FEF legal regulations issued in May obliges the water supplying public utility service companies to introduce customer satisfaction assessment in their customer service offices where customers can make personal contact, and the data thus retrieved should be forwarded in a digital form.

This autumn our ticket issuing machine and information terminal product range was replaced. Our ticket issuing machines got renewed both in their external appearance and inside.

Adjusting the supply to the users' need, a new touchscreen ticket issuing machine and an information terminal were added to our hardware product range.