Q-FUSION giving energy to customer service in EDF DÉMÁSZ.

Queue management
Written By Design By Newconcept
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EDF DÉMÁSZ is part of the EDF enterprise group, the electricity service provider of around 775,000 general and free market customers. The electricity service provider company has always been a market leader in the aspect of improving its customer service culture in order to let its clients experience the best possible service given.

 It is reflected in the installation and the upgrade to a 6-hardware and 6-software based Q-FUSION 2.0 integrated CFM system. The new MXTP-01 touchscreen ticket issuing machines, the latest Q-FUSION customer calling application, the Q-MONITOR multimedia module all help our partner to establish the criteria of a civilised customer management and customer information provision, besides enabling retrieving data from the system to fulfil the legal data provision obligations and to enhance the business planning procedure.

 
 

Recent news

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Free testing opportunity for trying the body temperature and facemask recognition solution
Free testing opportunity for trying the body temperature and facemask recognition solution

In parallel with the spread of the pandemic, checking body temperature and facemask usage has become inevitable in healthcare institutions, in tertiary education, at customer service offices, in trade, and anywhere, where filtering the patients with a temperature means protecting the health of clients and staff members.

Mobile “Kormányablak” (KAB, Government Customer Service), Q-FUSION now on KAB buses
Mobile “Kormányablak” (KAB, Government Customer Service), Q-FUSION now on KAB buses

In accordance with the government’s decision, more than 20 mobile KAB buses travel around in all the counties from villages to towns. Citizens can arrange their Government Customer Service issues in their own residences.

Body temperature thermometer, facemask checking kiosk for monitoring customer/patient traffic
Body temperature thermometer, facemask checking kiosk for monitoring customer/patient traffic

Our latest kiosk offers a perfect solution for monitoring and checking the customer/patient traffic and for reducing the potential risks of getting infected by COVID-19 virus or spreading it.

Collection point based free disposal city-wide clean-up, waste disposal in junkyards by using the Q-TIMER 3.0 appointment scheduler application
Collection point based free disposal city-wide clean-up, waste disposal in junkyards by using the Q-TIMER 3.0 appointment scheduler application

Our Q-TIMER 3.0 appointment scheduler and online queue ticket requesting application successfully proved another implementation. In September 2020 FKF Plc started the rescheduled annual free disposal city-wide clean-up in the districts of Budapest, which had to be put off owing to the COVID pandemic in a different form, as a collection point-based clean-up.

Physical contact reducing solutions during the COVID pandemic
Physical contact reducing solutions during the COVID pandemic

During our pandemic hit era, everybody is trying to reduce the opportunities of personal contact to the minimum. The same rule applies for surgery clinics, hospitals, where an innovative solution, developed in cooperation with Béker-Soft Informatika Ltd, our strategical partner, can be used for registering the patients who arrive with a scheduled appointment.

Patika Plus (Pharmacy Plus) with modern customer management
Patika Plus (Pharmacy Plus) with modern customer management

Patika plus Patikák, another pharmacy network joined the ever-increasing group of pharmacies using the Q-FUSION customer calling-management and information provision system.

Standardised customer and patient management in the institutions of Semmelweis University
Standardised customer and patient management in the institutions of Semmelweis University

Semmelweis University, one of our top clients, got a standardised customer and patient management system introduced in its institutions.

Modern appointment making and requesting a queue number online, even from a mobile
Modern appointment making and requesting a queue number online, even from a mobile

Our latest module, the improved version of Q-TIMER is the 3.0 is a responsive solution that enables the users to make an appointment and get a queue number for a particular customer service online from either a mobile, a TABLET or a PC.

The key to modern patient management is to choose the right patient management system in KULCS (KEY) pharmacies
The key to modern patient management is to choose the right patient management system in KULCS (KEY) pharmacies

KULCS pharmacies with a national network decided on applying our Q-FUSION 3.0 integrated CFM system.

To provide medical treatment for Corona virus patients a field hospital was built in Dél-Pesti Centrumkórház (Southern_Pest Central Hospital)
To provide medical treatment for Corona virus patients a field hospital was built in Dél-Pesti Centrumkórház (Southern_Pest Central Hospital)

It took only two days for the Hungarian Army to put up a field hospital on the premises of Dél-Pesti Centrumkórház (Southern_Pest Central Hospital), a unit of Szent László Hospital, in response to the pandemic reaching our country.

Design By Newconcept https://www.newconcept.hu
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Modern information terminals in the business units of FKF Plc
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A new touchscreen ticket issuing machine expanding the product range of MULTIMEX Ltd