An integrated public customer service centre in Buda with integrated Q-FUSION CFM system
In the summer of 2015, an integrated customer service centre was launched in Buda in Fő street where clients could use the services of various public service providers, e.g., FKF (Metropolitan Public Area Maintenance Plc.), FŐTÁV (District Heating Supplier of Budapest Plc.), FŐVÍZ (Budapest Waterworks), Díjbeszedő (The Billing and Collection company of Budapest utilities), DHK (Debt Collection management Plc.) on the same spot. The concept of an integrated centre exposed an IT challenge to our company, since a solution that has functions of customer queue management (Q-Fusion), customer information provision (Q-MONITOR), as well as enables scheduling appointments was needed, in which the integrated Q-FUSION CFM (Customer Feedback Management) system is remote operated from the service providers' own servers and it uses tailor-made integration solutions. Quite a few months of preparation work preceded the project, and as a result, all the main Budapest service providers' systems were updated to the latest Q-Fusion integrated CFM system (Q-FUSION customer calling, Q-MONITOR DMS, Q-TIMER appointment making modules) to meet the IT requirements of the project.
Recent news
In parallel with the spread of the pandemic, checking body temperature and facemask usage has become inevitable in healthcare institutions, in tertiary education, at customer service offices, in trade, and anywhere, where filtering the patients with a temperature means protecting the health of clients and staff members.
In accordance with the government’s decision, more than 20 mobile KAB buses travel around in all the counties from villages to towns. Citizens can arrange their Government Customer Service issues in their own residences.
Our latest kiosk offers a perfect solution for monitoring and checking the customer/patient traffic and for reducing the potential risks of getting infected by COVID-19 virus or spreading it.
Our Q-TIMER 3.0 appointment scheduler and online queue ticket requesting application successfully proved another implementation. In September 2020 FKF Plc started the rescheduled annual free disposal city-wide clean-up in the districts of Budapest, which had to be put off owing to the COVID pandemic in a different form, as a collection point-based clean-up.
During our pandemic hit era, everybody is trying to reduce the opportunities of personal contact to the minimum. The same rule applies for surgery clinics, hospitals, where an innovative solution, developed in cooperation with Béker-Soft Informatika Ltd, our strategical partner, can be used for registering the patients who arrive with a scheduled appointment.
Patika plus Patikák, another pharmacy network joined the ever-increasing group of pharmacies using the Q-FUSION customer calling-management and information provision system.
Semmelweis University, one of our top clients, got a standardised customer and patient management system introduced in its institutions.
Our latest module, the improved version of Q-TIMER is the 3.0 is a responsive solution that enables the users to make an appointment and get a queue number for a particular customer service online from either a mobile, a TABLET or a PC.
KULCS pharmacies with a national network decided on applying our Q-FUSION 3.0 integrated CFM system.
It took only two days for the Hungarian Army to put up a field hospital on the premises of Dél-Pesti Centrumkórház (Southern_Pest Central Hospital), a unit of Szent László Hospital, in response to the pandemic reaching our country.