Q-FUSION giving energy to customer service in EDF DÉMÁSZ.
EDF DÉMÁSZ is part of the EDF enterprise group, the electricity service provider of around 775,000 general and free market customers. The electricity service provider company has always been a market leader in the aspect of improving its customer service culture in order to let its clients experience the best possible service given.
It is reflected in the installation and the upgrade to a 6-hardware and 6-software based Q-FUSION 2.0 integrated CFM system. The new MXTP-01 touchscreen ticket issuing machines, the latest Q-FUSION customer calling application, the Q-MONITOR multimedia module all help our partner to establish the criteria of a civilised customer management and customer information provision, besides enabling retrieving data from the system to fulfil the legal data provision obligations and to enhance the business planning procedure.