Nowadays it is not unusual that a mostly on-line trade company has a personal customer service place for keeping in touch with their clients besides letting them collect the items ordered in person.

Smartphone Ltd is not an exception to the rule. The company management facing with the problem created in the shop decided to sort it with a solution that manages the customers, assesses clients' satisfaction, optimizes the processes, and evaluates the professional performance. During our negotiations in person, we managed to convince the management that the Q-FUSION integrated CFM system's modules would help them to achieve the targeted aims. In accordance with that an MXTP-10 touchscreen ticket issuing machine was installed with a large LCD display, and an MXTAB-10 satisfaction evaluating terminal (counter display and satisfaction assessing terminal in parallel) to serve civilised customer management and customer calling. 

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