OFFI Zrt, the Hungarian Office for Translation and Attestation Ltd. with impressive historic backgrounds got its customer service network renewed
Delivered by our company, within the project, the Q-FUSION integrated CFM system was introduced in 28 offices.
Owing to the solution, the customer calling system of the central customer service got modernised by applying the Q-FUSION customer calling, and the Q-MONITOR multimedia modules. The Q-TIMER appointment making modules were installed in 28 offices, and the MXTABLET-07 satisfaction evaluation tools and Q-FEEDBACK satisfaction assessment tools were applied in 6 offices to survey customer satisfaction. In the foreseeable future, as it was planned in the project to provide an even higher level of integration, the Q-FUSION system and OFFI CRM system will have been integrated by the end of this year.