Another county public utility service provider got its customer service culture modernised with a MULTIMEX solution
In March 2018 Fejérvíz Plc got its old customer management replaced with the new, modern Q-FUSION integrated CFM system.
As part of the project, the hardware-based customer calling system (equipped with MXTP-10 touchscreen ticket issuing machine, MXTAB-10 satisfaction evaluation device, Q-FUSION customer calling, Q-MONITOR multimedia, Q-FEEDBACK satisfaction evaluation software (meeting the requirements of the Energy Authorities) modules, while in the smaller customer services, in 5 venues, the Q-FUSION solution without hardware was installed.